Summer of '07 I was working in Chennai in a customer service role. Three days of the week, I would travel close to 60km to a client factory to watch over our products being used in their assembly lines. My only companion during these travels was the driver of the company car, Ravi.
Chennai summers; if you haven't lived it, you have no idea what it's like. We never talked much. Exchange of pleasantries was a long abandoned exercise, there was a mutual understanding that these weren't good days for either of us. My role was dealing with unhappy customers (neat graphic on customer service here) and Ravi had to wait in the heat, in the uncovered parking lot of the factory, till the end of the day.
Still there he would be, every morning, in his sparkling white uniform, flashing two rows of sparkling white teeth in his sparkling white Ambassador.
One day, towards the end of summer and the close to the end of my stint in that role, both of us were uncharacteristically loquacious. I asked him, "Ravi, how come you are so cheerful every morning?"
I will always remember Ravi's reply, "Sir, every morning while I put on my uniform, I tell myself, today nobody will be unhappy because of me, nobody will reach their destination late, I will drive safe and I will come back to my wife and kids for dinner. With every minute I spend at this job I am buying my family food and security. My father taught me this and I have been doing this for ten years now."